Last updated: 2026-09-22
Cancellation by You
- Before dispatch. An order can be cancelled at any time before dispatch, at no charge. Email {{EMAIL}} or call {{PHONE}} with your order number. The full amount, including shipping, is refunded.
- After dispatch. Once an order has been dispatched it cannot be cancelled. You may refuse delivery or return the item under our Refund & Return Policy; actual shipping charges incurred both ways are deducted from the refund.
Cancellation by Us
We may cancel an order, in whole or in part, where the item is out of stock, where a pricing or description error is discovered, where the delivery address is not serviceable, where delivery attempts have failed, or where we reasonably suspect fraudulent or unauthorised use. In every such case the full amount paid is refunded, and we notify you by email and phone before cancelling.
Refund Timeline for Cancellations
Refunds are initiated within 2 working days of cancellation and credited to the original payment method within a further 5 to 7 working days, depending on your bank or card issuer.
Modifying an Order
Changes to items, quantity or delivery address can be requested before dispatch by email or phone. Where a change is not possible, we cancel and refund the original order so a fresh one can be placed.
Contact
{{EMAIL}} · {{PHONE}} · Monday to Saturday, 10:00 AM to 6:00 PM IST