Refund & Return Policy

Last updated: 2026-09-22

Return Window

Returns are accepted within 7 days of delivery.

Conditions for Return

  • The item is unused, in its original condition, with all tags, manuals and accessories.
  • The original packaging is intact.
  • The invoice or order number can be provided.

Items That Cannot Be Returned

  • Items that have been used in the field, installed or assembled
  • Items damaged through misuse, improper installation or normal wear
  • Consumables such as trimmer line once the spool is opened
  • Items returned after the 7-day window
  • Products made or configured to a customer’s specific requirement

How to Request a Return

  1. Email {{EMAIL}} or call {{PHONE}} within 7 days of delivery, quoting your order number and the reason for return.
  2. For damaged or incorrect items, attach photographs of the product and packaging.
  3. We confirm the return within one working day and arrange a reverse pickup where the pin code is serviceable. Where it is not, we share a return address and reimburse reasonable courier charges against a receipt.

Return Shipping Charges

  • Damaged, defective or incorrect item — we bear the full return cost.
  • Change of mind or ordering error — actual return shipping is deducted from the refund.

Refund Processing

Once the returned item reaches our warehouse and passes inspection, we initiate the refund within 3 working days. It reaches your original payment method within a further 5 to 7 working days, depending on your bank or card issuer. Refunds are always issued to the original payment method. We do not issue cash refunds.

Refund Amount

Product value plus applicable GST. The original shipping charge is refunded only where the return is due to a damaged, defective or incorrect item.

Replacements

If you prefer a replacement instead of a refund, it is dispatched within 3 working days of the returned item passing inspection, subject to stock.

Warranty

Battery-operated equipment carries a 6-month warranty against manufacturing defect from the date of invoice. Warranty does not cover physical damage, water ingress beyond the product’s rating, unauthorised repair, or normal wear of consumable parts such as blades and nylon line. Warranty claims: {{EMAIL}} with the invoice and a description of the fault.

Contact

{{EMAIL}} · {{PHONE}}

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